Job Title: Field Technical Spt/Printer Tech
Location: Maplewood, MN Minnesota MN 55144 United States
Duration:24 months on W2
Rate:$23.48/hr

Key responsibilities:

• Replace consumables
• Clear paper jams
• Assist customers with overview of device functionality
• Report dissatisfaction to GCSM
• Assist in manual collections for manual devices
• Manage all incoming 3M-OXP tickets (MPS program printer tickets)
• Place and dispatch MASE service calls
• Update 3M Service now with status on escalations
• Manage all incoming IMAC requests
• Forward OXP IMAC ticket to CSM
• Add ticket to IMAC CO template including three cost centers for each asset including old site, new site, idle, NB; IDLE never pays for device.
• Create SRF (Shipping Request Form) to send to carrier
• Populate CO template with move data (three templates)
• Approve SRF and carrier shipment
• Coordinate pickup and ship and reception of moved device
• Coordinate installation at destination site
• Manage Idle inventory
• Repair and prepare for redeployment of idle devices
• Non Reporting Device (NRD) resolution via WJA and EWS (coordination with site IT)
• Change Order Loading

Education:
High School Diploma or Equivalent

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!