ROLE : Photocopier Field Service Engineer PACKAGE: up to £35,000 + car, fuel card, neg holidays,pension etc CLIENTAn Managed Print specialist supplying products, services and leading-edge IT solutions covering areas within the South East - Essex/Home Counties/London JOB OVERVIEWConcept are currently recruiting for an experienced Photocopier/MFD Engineer within the office equipment and managed print services industry due to expansion of the service team. KEY TASKS
- To service, repair and maintain photocopiers, and MFDs/MFPs
- Ensure all visits are completed in accordance with call control and SLA
- Ensure standard of repair/maintenance in accordance with company expectations
- Advise on potential upgrades (if applicable)
- Maintain records and paperwork as directed by management
- Providing exceptional customer service at all time
- Attend training sessions to keep skill sets updated
- Software problem solving.
- Installation of hardware, movement of hardware.
- Regular contact with call schedulers.
ESSENTIAL SKILLS AND EXPERIANCE
- To service, repair and maintain Photocopier/MFDs
- Ensure all visits are completed in accordance with call control
- Ensure standard of repair/maintenance in accordance with company expectations
- Advise on potential upgrades (if applicable)
- Maintain records and paperwork as directed by management
- Providing exceptional customer service at all time
- Attend training sessions to keep skill sets updated
- Software problem solving
- Installation of hardware, movement of hardware.
- Regular contact with call schedulers
- Attend Monthly/Quarterly Service review meetings as required
- Carry out Pro-Active maintenance visits across the estate as required
- Assist Pro-Active consumables team/customers as required
DESIRED SKILLS AND ABILITIES
- Knowledge on Papercut or Uniflow
- Broad experience of IT services across a range of organization's including Private and Public Sector.
- Enthusiasm and willingness to learn and be accredited in emerging technologies.
- Commitment to Mission, Vision and Values.
- To consider the customer's visibility and requirements of our services.
- Desire to present services consistently and predictably on all types of request throughout the team and business as a whole.
- Identify situations and issues which are likely to cause customer incidents and escalations and act pre-emptively.
- Identify opportunities to innovate in order to add-value, and to improve efficiency and competitiveness.
- Execute tasks and record efficiently to enable timely billing.
Apply Now!Apply via this advert or email your CV alternately, call Nikki Foxall on